RETURN AND EXCHANGE POLICY

If Customer is not satisfied with his/her order, he/she may exercise the right of withdrawal within 14 days of receipt of the product(s) purchased on the Sharra Pagano site.

The Customer will not be entitled to withdraw from a Contract for one or more customized products.

The right of withdrawal will be applied exclusively to products returned in the same conditions in which they were received.

  • RETURNS BY COURIER SERVICE

The Customer must contact Sharra Pagano within 14 days of delivery of the order, by sending an e-mail to sharrapaganosales@sharrapagano.it or by calling 02.29519867, to request the return. Sharra Pagano will immediately send via e-mail the “return form” to be completed and a “return code” associated with the purchased product.

Once the form has been completed, the Customer must send it to sharrapaganosales@sharrapagano.it. After checking the received document, Sharra Pagano will contact the Customer to set up the return of the product. The product (complete with packaging and card) should be placed (by the Customer) in the pre-labelled safety envelope contained in the receipt envelope.

  • RETURNS IN THE SHOWROOM

The Customer may return the product directly to the showroom in Via Casati 17 in Milan within 14 days of delivery. The Customer must bring the purchased product (complete with packaging and card) in the safety envelope delivered with the product itself and with the completed “return form” (received by e-mail following his/her return request).

 

Neither of the two options will incur additional costs. If the Customer prefers not to take advantage of the no-cost options available, any return costs will be charged to him/her.

The Customer may decide whether to opt for a refund of the amount paid for the product or exchange the product(s) with another/others of the same or greater value.

 

Refunds will be made as soon as possible and not later than 14 days from the date of notification of the intention to exercise the right of withdrawal and will only be issued after Sharra Pagano has carefully assessed the conditions of the product(s) returned. The Customer will be informed when he/she is entitled to a refund in the amount paid. The refund will use the same payment method used to make the purchase.

If the Customer wishes to exchange a product, after completing the return procedure and after Sharra Pagano has assessed the conditions of the product(s) returned and informed the Customer, he/she may choose a new product of equal or greater value.