General terms and conditions of sale

 

This document contains the terms governing the use of this website and the purchase of the articles referred to therein. Please consult these terms and conditions before using the website. By using the website or by placing an order through it, you agree to these Terms and Conditions and the Privacy Policy. In the event you do not agree with them, please do not place any order.

The terms and conditions may be subject to change. It will be the User’s responsibility to consult them periodically since only the updated terms and conditions are applicable to use of the website.

 

  1. SHARRA PAGANO COMPANY INFO

Sharra Pagano srl

Registered office: Via Felice Casati, 17

20124 Milan

Economic & Administrative Index (REA) No. 1889831

VAT No. 06394350968

Identification Code: IT06394350968

 

 

  1. USER DATA AND USE OF THE WEBSITE

The information or personal data you provide will be treated in accordance with the Privacy Policy. By using the website, you authorize us to process this information or personal data and declare that all information and/or personal data provided to Sharra Pagano is accurate and truthful.

 

 

  1. USING THE WEBSITE

By using this website and/or by placing orders through the same, you agree to:

  • Make use of the website only for consultation or legally valid orders;
  • Not place false or fraudulent orders. If Sharra Pagano has reasonable grounds to believe that an order of this nature has been made, it will be entitled to cancel it and inform the competent authorities;
  • Being obliged to provide your e-mail address, postal address and/or other contact information in a truthful and correct manner. Likewise, you will allow Sharra Pagano to make use of this information to contact you; if necessary, see the Privacy Policy.

 

If you do not provide all the necessary information, Sharra Pagano will not be able to fulfil your order.

By placing an order through this website, you (the Customer) guarantee that you are older than 18 years of age and have the legal right to enter into binding contracts.

 

 

  1. AVAILABILITY OF THE SERVICE

The articles proposed through this website are available in Italy.

 

 

  1. METHODS OF FINALISATION OF THE CONTRACT

This information and the details contained on this website are not a sales offer, but an invitation to stipulate a contract. No contract will exist for any products until the Customer’s order has been accepted.

The Customer may select one or more products he/she intends to purchase by inserting them into a virtual shopping cart, and may always view the cart’s content before proceeding with the Order.

By clicking the “Buy” button, the Customer will start the order placement procedure. By clicking on the “Order” button, at the conclusions of the online shopping procedure, the Customer will place the Order with Sharra Pagano. Any Order submitted in such manner must for all purposes be understood as a contractual proposal made by the Customer. Upon submission of the Order by the Customer, Sharra Pagano will promptly acknowledge receipt of the Order by sending an e-mail to the e-mail address provided by the Customer. With this e-mail, Sharra Pagano will also inform the Customer if the Order can be accepted or not (Order Confirmation).

Sharra Pagano will have the right to accept or refuse the Orders it receives, and in the event of non-acceptance, the Customer may not exercise rights or make claims against Sharra Pagano. The Order will, in any case, be understood as accepted, and consequently the Contract will be understood as concluded, when the Customer receives via e-mail the Order Confirmation confirming the acceptance of the Order.

The order will not be shipped until the funds are transferred to Sharra Pagano.

Sharra Pagano is not obliged to provide the Customer with any other products that may have been ordered until it has confirmed with a separate Shipment Confirmation that these products have been shipped.

 

 

  1. PRODUCT AVAILABILITY

All product orders are subject to the availability of the products themselves.

 

 

  1. REFUSAL TO PROCESS AN ORDER

Sharra Pagano reserves the right to remove any product from this website at any time and/or delete or modify any material or content therein. Although it will always do the utmost to fulfil all orders, exceptional circumstances may arise that oblige Sharra Pagano to refuse to process an order after sending the Order Confirmation and it reserves the right to do so at any time and at its total discretion.

Sharra Pagano declines all liability towards the Customer or third parties for the removal of any product from this website, regardless of whether or not this product has been sold, due to the deletion or the modification of any material or content on the website, or if Sharra Pagano refuses to complete an order after sending the Order Confirmation.

 

 

  1. DELIVERY

Without prejudice to the provisions of Article 7 and subject to extraordinary circumstances, Sharra Pagano undertakes to ship the order(s) of the product(s) indicated in the Shipping Confirmation or, if no delivery date is specified, within 10 days from the date of Shipment Confirmation.

However, delays may occur for one or more of the following reasons:

  • Customization of the products:
  • Specialized articles
  • Unforeseen circumstances
  • Site of delivery

 

If for any reason Sharra Pagano is unable to respect the terms of the delivery date, the Customer will be promptly informed and may cancel the order, with the consequent refund of the entire amount paid.

No deliveries will be made on Saturdays and Sundays. All orders will be deemed to have been delivered when a receipt of delivery is signed at the agreed shipment address.

 

 

  1. WHEN DELIVERY IS IMPOSSIBLE

If delivery is impossible, a note will be provided indicating the exact location of the parcel and how to retrieve it. If the Customer is not present for delivery at the agreed time, he must contact Sharra Pagano to set up delivery on another date. The Customer will have 4 days to retrieve the undelivered parcel being held for pick-up. Once this deadline has passed, if the Customer does not pick up the parcel, Sharra Pagano will interpret such circumstances as a waiver of the Contract, which will be deemed terminated. Upon termination of the Contract, the amount paid for such products will be returned to the Customer as soon as possible, and in any case within a maximum of 14 days from the date on which the contract will be deemed terminated, as provided for in this Article.

 

 

  1. TRANSFER OF RISK AND PRODUCT OWNERSHIP

Product risks will be transferred to the Customer when the products are delivered. The Customer will acquire full ownership of the products as soon as Sharra Pagano has received the full amount due for them, including the shipping charges, or at the time of delivery (as set out in Article 9) if this happens at a later time.

 

 

  1. PRICE AND PAYMENT

The price of the products will always be the one indicated on the website, except where there is a clear error. Although Sharra Pagano is committed to making sure that all prices on the website are correct, errors may occur. If there are errors in the price of the products ordered, the Customer will be informed as soon as possible and will have the option of reconfirming his order at the right price or cancelling it. The order will be cancelled and the entire amount paid will be refunded if the Customer and Sharra Pagano fail to communicate or agree.

Sharra Pagano is not obliged to provide the product(s) at the lower price (even after sending the Shipping Confirmation) if the price was obviously and unambiguously erroneous and therefore it was reasonable to assume that the Customer could have recognized it as a mistake.

The prices of the website are inclusive of VAT but exclude shipping costs, which are to be added to the total amount to be paid.

Prices may change at any time; however (unless agreed previously), any changes in price will not affect orders for which the Shipping Confirmation has already been sent.

Once purchases are made, all items that the Customer wants to buy will be added to the cart and the next step will involve order completion and payment.

 

The Customer can pay with the following credit cards: Visa, MasterCard, American Express, prepaid cards and PayPal. To reduce the risk of unauthorized access, all card data will be encrypted. Upon receipt of the order, an authorization hold (pre-authorization) will be placed on the Customer’s credit card to ensure that he/she has sufficient funds to complete the transaction. The card will be debited at the time the order leaves the warehouses.

By clicking on “Pay with Credit Card” the Customer confirms that he/she is the owner of the credit card. Credit cards will be subject to checks and authorizations by the issuer, but in the event the issuer does not authorize payment, Sharra Pagano will not be responsible for any delay or failure to deliver and will not be able to enter into any contract.

 

 

  1. VAT

 

In accordance with the law in force, any purchase made through the website will be subject to Italian Value Added Tax (VAT). Prices displayed on the site for Customers are already inclusive of VAT.

 

  1. BILLING

As provided by art. 22 paragraph 1 no. 1 of Presidential Decree no. 633/1972 “the issue of an invoice is not mandatory, unless it is requested by the client before the transaction.” If the Customer wishes to receive an invoice, he/she should choose the “invoice” option when purchasing and enter his/her tax code and/or VAT number as well as the billing address (if different from the address to which the purchased product will be shipped). The invoice will arrive by e-mail to the address provided by the Customer once the order has been completed (after shipment).

 

 

  1. RETURN/EXCHANGE POLICY

 

  • COMMON PROVISIONS

If the Customer is not satisfied with his/her order, he/she may exercise the right of withdrawal within 14 days of receipt of the product(s) purchased on the Sharra Pagano site.

The Customer will not be entitled to withdraw from a Contract for one or more customized products.

The right of withdrawal will be applied exclusively to products returned in the same conditions in which they were received.

 

  • RETURNS BY COURIER SERVICE

The Customer must contact Sharra Pagano within 14 days of delivery of the order, by sending an e-mail to sharrapaganosales@sharrapagano.it or by calling 02.29519867, to request the return. Sharra Pagano will immediately send via e-mail the “return form” to be completed and a “return code” associated with the purchased product.

Once the form has been completed, the Customer should send it to sharrapaganosales@sharrapagano.it. After checking the received document, Sharra Pagano will contact the Customer to set up the return of the product. The product (complete with packaging and card) should be placed (by the Customer) in the pre-labelled safety envelope, which was enclosed in the envelope containing the product ordered.

 

  • RETURNS IN THE SHOWROOM

The Customer may return the product directly to the showroom in Via Casati 17 in Milan within 14 days of delivery. The Customer must bring the purchased product (complete with packaging and card) in the safety envelope delivered with the product itself and with the completed “return form” (received by e-mail following his/her return request).

 

Neither of the two options will incur additional costs. If the Customer prefers not to take advantage of the no-cost options available, any return costs will be charged to him/her.

 

The Customer may decide whether to opt for a refund of the amount paid for the product or exchange the product(s) with another/others of the same or greater value.

 

Refunds will be made as soon as possible and not later than 14 days from the date of notification of the intention to exercise the right of withdrawal and will only be issued after Sharra Pagano has carefully assessed the conditions of the product(s) returned. The Customer will be informed when he/she is entitled to a refund in the amount paid. The refund will use the same payment method used to make the purchase.

If the Customer wishes to exchange a product, after completing the return procedure and after Sharra Pagano has assessed the conditions of the product(s) returned and informed the Customer, he/she may choose a new product of equal or greater value.

 

  • RETURNING DEFECTIVE PRODUCTS

In the event Customer believes that at the time of delivery the product does not conform to what is stipulated in the contract, he/she must immediately contact Sharra Pagano to provide the product data as well as information about the nature of the damage. Sharra Pagano will then inform the Customer about how to proceed.

After examining the returned product, the Customer will be notified via e-mail if the product may be returned or replaced (as appropriate). The item will be returned/replaced as soon as possible and, in any event, within 14 days after the date on which the Customer receives the e-mail. The amount paid for these products will be fully refunded, including the delivery costs incurred to deliver the item. The refund will be made by using the payment method used to make the purchase.

 

 

  1. INTELLECTUAL PROPERTY

You acknowledge and agree that any copyright, trademark or any intellectual property right on materials or content presented as an integral part of the website are the property of Sharra Pagano and those who have granted said company a license for use. You may only use this material in the manner for which you receive express permission from Sharra Pagano or from those who have granted the license for its use. This will not prevent you from using this website to the extent necessary to copy the information onto the order or the contact information.

 

 

  1. VIRUSES, PIRACY AND OTHER COMPUTER-RELATED RISKS

You must avoid any unwarranted use of this site and avoid introducing viruses, Trojan horses, worms, logic bombs or other programs or materials that may cause technological damage. If you do not have permission, you should not access the website or the server on which it is hosted or any other server, computer or database related to the website. You agree not to perpetrate any DoS attacks to the detriment of this website. Failure to comply with this clause could constitute violations of relevant laws in force. In the event of non-compliance with this rule, Sharra Pagano will inform the competent authorities and will work with them to identify the persons responsible for the attack.

Sharra Pagano declines any liability for any damage or loss arising from a DoS attack, virus or other program, material (or download that redirects the User to it) that may cause technological damage to the user’s computer or electronic equipment after visiting the site.

 

 

  1. LINKS FROM OUR WEBSITE

If the site contains links to other pages or third-party materials, such links will be provided for information purposes only, without any control by Sharra Pagano over the contents or materials of those pages or sites. Sharra Pagano therefore declines all liability for any damage or loss resulting from their use.

 

 

  1. WRITTEN COMMUNICATIONS

Current legislation requires some information or communications to be provided in writing. By using this website, you acknowledge that most communications exchanged with Sharra Pagano take place in electronic format.

 

 

  1. TRANSFER OF RIGHTS AND OBLIGATIONS

 

The contract between the User and Sharra Pagano is binding for both parties, as well as for their respective successors, contractors or assignees.

The Customer may not transmit, sell or register or otherwise transfer any Contract or any of Sharra Pagano’s rights or obligations deriving from the Contract to him/herself or in his/her own favour without having requested and obtained prior consent in writing.

Sharra Pagano has the right to transmit, sell, register or transfer a contract it holds at any time during the entire term of that contract. Any such transmissions, sales, constraints or other transfers will have no impact on the User’s legal rights as a consumer, nor will it void, reduce or limit in any other form any explicit and implied warranties granted.

 

 

  1. CIRCUMSTANCES BEYOND THE COMPANY’S CONTROL

Sharra Pagano declines any liability in the event of non-compliance or delay in compliance with the obligations assumed due to causes attributable to circumstances beyond its control (causes of force majeure).

Such causes will include any act, circumstance, lack of action, omission or accident that are beyond the reasonable control of Sharra Pagano.

In these circumstances, Sharra Pagano’s obligations will be suspended during the period in which the cause of force majeure exists. However, Sharra Pagano will resort to all reasonable means to put an end to such causes and find a solution that will enable it to comply with its obligations.

 

 

  1. WAIVER

Should Sharra Pagano fail to comply strictly with any of its obligations or these conditions, or if it fails to exercise any of the rights or remedies that the User is authorized to exercise or interpose under the contract, such action shall not constitute a waiver of such rights or claims and will not dispense the User from compliance with such obligations.

 

 

  1. PARTIAL NULLITY

If any of these terms and conditions or provisions of a contract are declared null and void by a competent authority, the remaining terms and conditions shall remain unchanged and in force without being affected by that declaration of nullity.

 

  1. RIGHT TO MODIFY THE TERMS AND CONDITIONS

Sharra Pagano reserves the right to review and modify these terms and conditions at any time. The User is subject to the policies and conditions in force at the time he/she places an order, unless Sharra Pagano is forced by law or by governmental measures to modify those policies retroactively. In that case, any changes will also affect orders placed previously by the Customer.

 

 

  1. COMMENTS AND SUGGESTIONS

Sharra Pagano is available – even by telephone – for any clarification or information Customers should request in regard to the content of the General Terms and Conditions of Sale, the Contract and its enforcement, as well as to any complaints. If the Customer decides not to use the telephone service, he/she shall in all cases retain the rights and faculties recognized by law to Customers. Please contact us by phone at 02/29519867 or send an e-mail to sharrapaganosales@sharrapagano.it